At Bo Bo Noir, we take pride in designing products we believe you’ll love. However, we understand that sometimes a return may be necessary.

If you’re not completely satisfied with your purchase, please follow our return process to ensure a smooth, hassle-free experience. Your satisfaction is our priority, and our team is always here to assist you.

 

Standard Returns Policy

We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to initiate a return. Any returns sent after this period will not be accepted.

Return  Refund Eligibility

To qualify for a return and refund, the following conditions must be met:

.The item must be in its original condition: unworn, unused, and free from scratches or signs of wear. 

.All original components must be included and securely placed within the original packaging, including the hard box, eyewear case, cleaning cloth, protective pouches, and any other packaging elements.

.Damaged, used, or incomplete products will not be eligible for a refund.

.You must provide the receipt or proof of purchase.

.Any visible damages must be reported within 48 hours of receiving your order. Failure to do so will result in the claim being denied.

.Returns must be shipped with a tracking number and accompanied by the return form, which must be sent via email to returns@bobonoir.com.

Important Information

Return shipping costs are the responsibility of the customer. Returns must be sent using registered mail with tracking and acknowledgment of receipt. Bo Bo Noir is not responsible for lost returns. We strongly recommend purchasing shipping insurance to protect your package in case of loss. Gift cards are non-refundable and cannot be returned.

Once your return is received, Bo Bo Noir will conduct a verification process within a maximum of 8 business days.

 

How to Initiate a Return

To begin the return process, please access your account via the following link: 🔗 https://client.bobonoir.com

Step-by-Step Instructions:

.Log in to your account: Enter the email address used during checkout and click “Continue.

.Open the email sent by our store, copy the six-digit verification code, and return to the online store to input the code.

.Select the order for which you want to request a return.

.If the order contains multiple items, specify the ones you wish to return.

.Choose a reason for the return and include any relevant notes.

.Click "Submit Request."

Once your return request is approved, you will receive an email with detailed instructions. After we receive and inspect the returned item, we will process your refund.

Return Address:

📍 Rua António Feliciano de Castilho, 113, 2º andar, Fração E, 4425-617 Maia, Porto, Portugal

 

Refunds

After we receive and inspect your returned item, your refund will be processed to your original payment method within 10-15 business days. Please note that banks or credit card companies may require additional time to post the refund to your account.

Important Refund Information

.Any taxes and duties incurred on the return shipment are non-refundable. If the return does not reach our facilities within 30 days, Bo Bo Noir may be charged additional duties and fees — these costs are non-refundable.

.A repackaging fee and Bo Bo Noir’s shipping costs will be deducted from your refund.

 

Return Fees (Amounts will be converted to your local currency at the time of refund.)

Portugal Mainland  Spain Mainland: €6

Portugal Islands: €15

European Union Countries: €24

(Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden, and Spanish Islands)

Other European Countries: €40

(Albania, Andorra, Bosnia, Iceland, Kosovo, San Marino, Serbia, Iceland, Norway, United Kingdom, and Switzerland)

Rest of the World: €50

If you do not receive your refund within 15 business days of approval, please contact us at orders@bobonoir.com

 

Exchanges

Bo Bo Noir does not offer direct exchanges. If you wish to exchange an item, you will need to return it for a refund and place a new order for the desired product.

 

Incorrect Item Delivered

If you receive the wrong item, please notify us within 48 hours of receiving your order. We will resolve the issue at no additional cost to you.

To proceed, please email orders@bobonoir.com with the following details:

.Your order number

.A clear photo of the incorrect item received

Any replacement item sent will match the specifications of your original order. We do not offer exchanges for a different model.

 

Damaged in Transit

We kindly ask that you inspect your items upon delivery. If you receive a product with visible damage or if the package appears tampered with, please report it immediately to the delivery person and request that they document the issue. Failure to do so may make it difficult to verify and resolve the problem.

Additionally, please notify us within 48 hours of receiving your order. To assist us in resolving the issue, we require:

.Clear photos of the damaged item(s) and packaging upon arrival.

Photo evidence is essential for submitting a claim. Bo Bo Noir reserves the right to decline any exchange or compensation if the damage is not properly documented with clear and sufficient evidence.