Shipping & Delivery
Free Shipping
Shipping is included in the product price and offered at no additional cost to the customer.
Orders are dispatched on regular business days (Monday to Friday) via DHL Express for international shipments and national postal services for Portugal and Spain.
Please note that order processing may take up to 24 hours before leaving our warehouse. Once shipped, you’ll receive a tracking confirmation email with all the details.
Import Taxes and Customs Duties
•For customers within the EU: No import duties or taxes will be applied to your order.
•For customers outside the EU: Your order may be subject to import duties, taxes, customs clearance fees or other charges imposed by the destination country. These charges are the responsibility of the customer and are not collected or controlled by Bo Bo Noir. We recommend checking with your local customs authorities for further information before placing your order.
Refused, Unclaimed and Returned Shipments
Customers are responsible for accepting delivery of their order and for collecting the shipment within the timeframe established by the courier.
If a customer refuses delivery, fails to collect the shipment, requests the shipment to be returned through the courier without prior authorization from Bo Bo Noir, or if the shipment is otherwise returned to Bo Bo Noir for reasons attributable to the customer, the order will be treated as a non voluntary return.
Once the shipment has been received and inspected by Bo Bo Noir, the applicable Return Handling and Logistics Costs will be deducted from the refund.
Any additional costs incurred as a result of the failed delivery or return, including return transportation fees and any courier, administrative, customs or handling charges, will also be deducted from the refund.
The remaining balance, if any, will be refunded to the original payment method.
Unpaid Customs Duties and Abandoned Shipments
For orders shipped outside the European Union, customers are responsible for paying any applicable import duties, taxes, customs clearance fees or other charges imposed by the destination country.
If a customer refuses or fails to pay these charges, fails to complete customs clearance or fails to provide the information required by the courier or customs authorities, the shipment may be considered abandoned.
In such cases, Bo Bo Noir may instruct the courier to destroy the shipment rather than return it to our facilities. If the shipment is abandoned and destroyed as a result of the customer’s failure to complete customs clearance or pay the applicable duties, taxes or fees, no refund will be issued.
In exceptional circumstances, Bo Bo Noir may choose to have the shipment returned instead. If the shipment is successfully returned to Bo Bo Noir, the conditions for non voluntary returns described above will apply.
By placing an order, the customer acknowledges and agrees to these conditions.
Order and Shipping Confirmation
You will receive an order confirmation email immediately after completing your purchase. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please note that during Portuguese national holidays, order dispatch may take additional business days.
Delivery
Once your package has been shipped, you will receive an email with tracking information. The package will be delivered to the address provided at checkout, so please ensure that the shipping information is complete and accurate and that someone is available to receive the shipment when required.
If a package cannot be delivered due to an incorrect or incomplete address, the customer will be responsible for any additional costs resulting from the failed delivery, return or reshipment.
If a shipment cannot be delivered because the recipient is unavailable, refuses delivery, fails to collect the package from the courier or pickup location, or requests the shipment to be returned through the courier, the order will be treated as a non voluntary return and will be subject to the conditions set out under “Refused, Unclaimed and Returned Shipments” and, where applicable, “Unpaid Customs Duties and Abandoned Shipments” above.
Bo Bo Noir cannot be held responsible for incorrect or incomplete addresses provided at checkout. If you realize that you have provided incorrect shipping information, please contact us immediately at orders@bobonoir.com.
If your order has not yet been dispatched, we may be able to update the address. Once the package has been shipped, we cannot guarantee that any changes will be possible.
Delivered Shipments
Once a shipment has been marked as delivered by the courier to the address provided at checkout, Bo Bo Noir cannot be held responsible for lost or stolen packages.
If a customer believes that a package has been delivered incorrectly, they must contact the courier directly to initiate an investigation. Bo Bo Noir will reasonably assist with the investigation process where possible.
Delivery Time
Our goal is to deliver your order within the following timeframes after you receive your shipping confirmation email:
Europe: 1-3 business days
Rest of the World: 2-5 business days
While we aim to meet these estimated delivery times, occasional delays may occur due to customs clearance, where applicable, or circumstances beyond our control.
Bo Bo Noir is not responsible for delays caused by customs clearance procedures, courier disruptions, extreme weather conditions or other circumstances beyond our reasonable control.
If a package is lost in transit, we will initiate an investigation with the courier. The resolution process may take up to 30 days, depending on the courier’s investigation procedures.
If the package is officially declared lost by the courier, we will offer either a replacement or a full refund.
If you have not received your order within the estimated delivery timeframe, please first contact the courier directly using your tracking information and follow the steps outlined in the “How can I view the status of my order?” section.
If you are unable to resolve the issue with the courier, please contact the Bo Bo Noir team at orders@bobonoir.com and include your order number and full name so we can assist you.
Currency & Pricing
Bo Bo Noir operates using the euro (€) as its primary currency but enables customers to shop and pay in their local currency where supported.
While product prices in euros remain fixed, prices displayed in other currencies may fluctuate due to exchange rate variations. This means that the amount displayed in your local currency may change from one day to the next.
Our website automatically detects your location and adjusts the displayed currency accordingly. If your location is not detected, you can manually select your country to view prices in your preferred currency.
Depending on your payment provider, additional transaction or currency conversion fees may apply. Bo Bo Noir does not control and is not responsible for charges imposed directly by banks, card issuers or other financial institutions. We recommend checking with your provider if you have any concerns before completing your purchase.
Payment Processing Fees
Payment processing fees, transaction costs and currency conversion charges applied directly by banks, card issuers or other payment providers are outside Bo Bo Noir’s control and may not be refundable by those providers.
Bo Bo Noir reserves the right to cancel or refuse any order suspected of fraud, unauthorized use of a payment method or other fraudulent activity.
